MyCareLINK
E-mail
Your Doctor
Welcome to MyCareLINK,
a free,
convenient and confidential way to communicate with your patients through
email. This HIPPA compliant application, available to all MHHNP physicians
at no cost, is a valuable tool in manageing your staff’s time
on the phones and increasing patient satisfaction.
Why Use MyCareLINK?
An estimated 80 percent of the calls coming into your practice are for non-urgent
matters such as prescription renewals, making/canceling or rescheduling appointments,
referrals and requests for test results.
MyCareLINK allows your patients to use the Internet instead of the
phone to send non-urgent messages to your office. Your staff can easily
reply online, forward the message to you electronically and/or print
the message.
No Spam
Your established patients receive a username and password from your office which
allows them to send messages to your staff. Your staff will never receive messages
from anyone except your patients.
Will MyCareLINK create more work for my office?
Absolutely not! Your patients are calling your office anyway. Having patients
send messages to your staff online will reduce telephone calls. Your staff
will not be burdened by transcribing voice mail messages or playing telephone
tag to get back in touch with patients. It also makes life easier for your
patients. You will find that MyCareLINK is an added service for your patients
and a real patient pleaser – no more busy signals, long waits on hold,
or complicated phone menus to navigate.
HIPAA-Compliant
Unlike regular e-mail, MyCareLINK uses powerful encryption technology and is
endorsed by Memorial Hermann’s Office of HIPAA Management and MHHNP’s
Practice Management Committee.
Get Started Today!
Thousands of patients of MHHNP providers have already registered to reach their
physician’s office on MyCareLINK. Don’t let your office fall
behind your competition! Schedule a short phone call to learn how MyCareLINK
can meet the specific needs of your office. Send an e-mail to mycare.link@memorialhermann.org.
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